QUIZ 2025 USEFUL SALESFORCE ADM-261 REAL EXAMS

Quiz 2025 Useful Salesforce ADM-261 Real Exams

Quiz 2025 Useful Salesforce ADM-261 Real Exams

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Tags: ADM-261 Real Exams, ADM-261 Valid Exam Camp, ADM-261 Reliable Test Objectives, Real ADM-261 Braindumps, Test ADM-261 Pass4sure

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The Salesforce ADM-261 exam covers various topics related to Service Cloud administration, including managing cases, configuring Service Cloud console, setting up Entitlements and Milestones, configuring Knowledge, managing Communities, and managing Service Cloud analytics. ADM-261 Exam also covers topics related to data management, including data quality, data security, and data migration.

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Salesforce ADM-261 Exam Dumps - Pass Exam With Brilliant Score

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Salesforce ADM-261 (Service Cloud Administration) Certification Exam is designed for professionals who work with the Salesforce Service Cloud platform. Service Cloud Administration certification exam is a great opportunity for individuals who are looking to advance their careers in the field of Salesforce administration. The ADM-261 Certification Exam covers a wide variety of topics related to Service Cloud administration, including case management, contact center management, and knowledge management.

Salesforce Service Cloud Administration Sample Questions (Q214-Q219):

NEW QUESTION # 214
UC is creating an inbound customer supportcontact center to handle questions about using its products. What should be considered when designing the contact center?

  • A. Agent skill-based routing and predictive dialer
  • B. Workforce management and customer satisfaction score
  • C. Automatic call distributor and interactive voice response
  • D. Average handling time and first call resolution time

Answer: C


NEW QUESTION # 215
Universal Containers 'IT policy prevents third-party software from being installed on employee computers.
However, the VP of Service has asked that cases be automatically created from customer emails.
What solution should a consultant recommend?

  • A. On-Demand Email-to-Case
  • B. An AppExchange package
  • C. web-to-Case
  • D. Email-to-Case

Answer: A


NEW QUESTION # 216
UC is concerned with system performance in its contact center because the number of records has exceeded
40 million. What platform functionality might be affectedby the number of contact records?

  • A. Contact related list load time
  • B. Contact report run time
  • C. Contact list view edit time
  • D. Contact view page load time

Answer: B


NEW QUESTION # 217
Universal Containers wants to allow customers to ability to submit cases and also to see a dashboard of case resolution history.
Which type of Community license should be used to meet these requirements?

  • A. High Volume Customer Portal
  • B. Lightning External Apps Starter
  • C. Customer Community Plus
  • D. Customer Community

Answer: D


NEW QUESTION # 218
Which task should be included in a business continuity plan for a contact center? Choose 3 answers.

  • A. Deliver training on case handling for contingentstaff.
  • B. Disable the Interactive Voice Response (IVR) system.
  • C. Monitor service level agreements (SLAs) and notify customers.
  • D. Route cases to agents in an alternate center.
  • E. Update the case status field values.

Answer: A,C,D


NEW QUESTION # 219
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